Check your first email
Learn where to find the original email and how to submit it.
Read the first-check guide →HELP CENTRE
What would you like help with?
Start with a task, find a clear explanation and get back to what you were doing.
START WITH
8 topics
Find the original message
Use the original source instead of forwarding the message or copying only the visible body.
Find your email app →Connect Outlook
Compare supported routes, then follow the instructions for your own account or organisation.
See setup options →Roll out to your team
Follow the team deployment guide and explain workspace access before colleagues join.
Read the administrator guide →Understand a result
A score needs context. Read the findings and check what evidence was unavailable.
Read result questions →Manage business access
Understand who can see retained cases and what happens when a person leaves.
Understand team access →Account and privacy
Find account settings and understand deletion, retained records and your options.
Read the privacy overview →Practise spotting suspicious requests
Explore practical lessons and the free first lesson.
Explore Jatzo Learning →No matching topic. Try a shorter search or contact Jatzo below.
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Tell us what you were trying to do and which app you were using. Avoid sending passwords, connection codes or sensitive email contents.