Terms of Service

1. What the service does

Jatzo provides automated email analysis, supporting findings, optional threat-intelligence checks and educational courses. Available features depend on your plan and the service configuration. References to planned tools, integrations or business services are a roadmap, not a promise that they are currently available.

2. The final choice is yours

Results are advisory information based on the supplied content and evidence available at the time. Jatzo may miss a threat, flag a genuine message, return incomplete results or be unable to inspect an input. A low score does not mean safe; a high score does not conclusively establish wrongdoing.

You decide whether to reply, click, download, pay, share information, install software or grant access. Independently verify important requests through a contact method you already trust. Do not use Jatzo as your only safeguard or as a replacement for account protection, backups, workplace procedures or professional investigation. Do not test a suspicious file by opening it yourself.

To the extent permitted by applicable law, we do not accept responsibility for the decisions you independently make or for third-party fraud merely because you used Jatzo. This does not remove responsibility for our own breach of contract, failure to exercise legally required care or other liability the law places on us.

3. Uploads and isolation

Supported file parsing takes place in a restricted worker. Isolation reduces risk; it cannot promise that every exploit, malicious file or service failure will be contained. It does not certify a file as malware-free or safe for your device. Unsupported, encrypted, image-only, damaged or oversized content may not be fully inspected. Uploaded authentication headers are claims, not independently verified proof of the sender.

4. Responsible use

Only submit material you are authorised to process. Consider other people's privacy and your employer's rules before uploading confidential content. You retain your rights in submitted material and permit us to process it to provide the requested service, as described in the Privacy Notice.

Do not use Jatzo to attack systems, gain unauthorised access, distribute harmful content, evade access controls or overwhelm the service. We may apply limits or suspend access where reasonably necessary to address abuse, security incidents or breaches of these terms. Lawful security reports can be raised through Contact.

5. Accounts and beta access

Keep your sign-in credentials secure and report suspected compromise promptly. Account actions and course access are tied to your account. Do not share an account to bypass purchase or usage limits. The beta is an early product for invited testers; features and results may change and service interruptions may occur. Beta participation does not waive your legal rights.

6. Plans, training and payment

Check allowances and history limits depend on your plan. Full training is included with Business Pro and Enterprise. Otherwise it requires separate access, and a plan below Business Pro does not include it. Free lesson previews do not unlock paid content. Courses teach safer choices; completion records are not accredited qualifications, professional certification or a guarantee that you will detect phishing.

Prices, what is included, access duration, applicable taxes, renewal where relevant, cancellation and refund terms must be displayed before a purchase. Live sales are not enabled in this build. Mandatory consumer cancellation and remedy rights continue to apply; merely opening a lesson does not, under these draft terms, waive them. A refund or dispute may pause the associated course grant while it is reviewed, without overriding statutory rights.

Organisation deployments, team licences, support commitments and business liability terms require a separate reviewed agreement. Planned business features are not included unless expressly offered in that agreement.

Deleting your account and history

You can delete individual saved cases, or clear the checks you made, from History. This does not restore used check allowance. You can permanently delete your account in Account by confirming your current password and typing DELETE. Account details, saved history, course access and progress, and other account-linked records are removed from the active service and cannot be recovered through Jatzo. Cases you made in a business workspace stay with the workspace. Download anything you need before proceeding: Download my data, in the same place, gives you a file of the records Jatzo holds about your account. A few are not in it, such as notes Jatzo support keeps, and the account page says which. The Privacy Notice explains the limited backup expiry and deletion-marker process, and copies outside our control. Deletion does not waive statutory rights or automatically request a refund from a payment provider.

7. Availability and changes

We may make reasonable changes for security, maintenance and product development. We do not promise uninterrupted availability or a particular detection rate. Material changes affecting a paid service will be handled in accordance with the purchase terms and applicable law. Do not rely on a beta service for emergency response.

8. Branding and course materials

Jatzo branding, original course materials and software are made available for the uses authorised by the service or your licence. Do not remove branding or republish, resell or misrepresent the materials as your own except where permitted by law or written permission. Embedded branding identifies the source; it does not prevent copying or imply an exclusive legal right in every element. Nothing here limits rights you hold under applicable law.

9. Liability and your legal rights

Nothing in these terms excludes or restricts liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted. Your mandatory consumer rights, including applicable rights to reasonable care and skill and remedies for defective services or digital content, are unaffected.

Subject to those protections, Jatzo does not provide a guarantee against phishing, malware, account compromise, financial loss or data loss. We are not responsible for losses that are not legally attributable to our breach or for losses that were not reasonably foreseeable where the law permits that limitation. These terms do not impose a blanket waiver, an arbitrary liability cap or a requirement to indemnify Jatzo for its own wrongdoing.

10. Privacy, concerns and ending use

Our Privacy Notice explains what this build processes and stores. You may stop using Jatzo at any time. You can permanently delete your account through Account, or contact us for help with an access or erasure request. Deleting account data does not itself process a refund or cancel an external payment arrangement. For concerns, complaints or permission requests use Contact. Do not include passwords or recovery codes.

The legal operator name, business address, direct support contact, governing-law arrangements and final purchase terms must be completed before public commercial launch. No choice of law will remove mandatory protections that apply to you.

Business workspaces

Business workspace records: cases checked inside a business workspace belong to that workspace. Its owner and administrators can see all of them, and members can open their own. Leaving the team or deleting your account removes your membership and personal details but does not delete business cases: your contributor reference is removed and those cases remain subject to the workspace retention limit. Shared usage charges remain with the subscription owner. Delete your own business cases first if appropriate. An owner must hand over or delete their workspace before deleting their account. Downloaded or emailed copies cannot be recalled.

Business owners and administrators must invite only authorised colleagues, explain this access to staff and use Jatzo in accordance with their organisation's privacy duties. Invitations expire after 48 hours. Workspace history is retained for up to 90 days, subject to the shared plan cap. Removed members lose future workspace access. Previously downloaded reports remain outside Jatzo's control.