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JatzoCyber Security
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Workplace module

Social engineering

The story is the attack. Learn to hear it being told, on the phone, in a chat or in your inbox.

How a believable story gets careful people to hand over a code, access or money, and the checks that hold even when the story is perfect. Covers fake IT support after an email flood, help desk impersonation, approval numbers a caller asks you to type in, and fake renewal charges.

  • Fake IT support calls and Teams chats
  • Email bombing
  • Help desk impersonation
  • Approval numbers a caller reads out to you
  • Fake renewal charges with a number to call
  • Pretexts built from public information

You will be able to

  • Name the pressure a request is using, and treat it as a reason to slow down.
  • Check who is really asking through a route you choose, never the one offered.
  • Refuse a remote session, a code or an approval prompt, and report it the same day.

The lessons

01Nobody breaks in, somebody is persuadedSee why a believable request works better for a criminal than breaking in, and where to draw the line.About 10 minutes · 4 activities and a decisionLocked
02The levers, and why they work on everyoneName the pressure a request is using, so you notice it and slow down.About 10 minutes · 4 activities and a decisionLocked
03The call that says it is ITDeal with a chat or call offering to fix a problem you never reported.About 10 minutes · 4 activities and a decisionLocked
04When they ring your help desk insteadSpot a reset request that moves where the code goes, whether you take IT calls or are the one impersonated.About 10 minutes · 4 activities and a decisionLocked
05It starts in one channel and finishes in anotherFollow a scam from an email to a phone call to the prompt on your phone, and know where to stop it.About 11 minutes · 4 activities and a decisionLocked
06What they already know, and what to do nextSee what your firm gives away in public, and report an approach the same day, even one you refused.About 10 minutes · 4 activities and a decisionLocked

Then the assessment

Finish the six lessons by getting each one's final decision right, then answer eight new questions. A score of at least 80% earns a personal completion record. You can retake it, with an explanation for every answer; it is a learning exercise, not a timed exam or an accredited qualification.