Jobs move themselves when somebody runs late, and the engineer finds out before the customer does.
Field service software, built in the North East
Every job, every part, every engineer. On one screen.
Calder plans the work, tells your engineers where to be and what to take, and knows what came off the van before they get back to the yard.
calder jobs --today --unassigned
3 jobs waiting, nearest engineer 14 minutes away
calder stock --van FE-07
Low: 22mm valve seat (1 left), thermostatic cartridge (0)
calder dispatch --auto
Assigned 3 jobs. 2 engineers notified. 1 part ordered.
40kJobs scheduled a month
11 minAverage time to assign
99.95%Uptime last year
What it does
Built by people who used to run service desks, for the people still running them.
01Scheduling that reacts
02Stock on the van
What is on each van, what came off it, and what needs ordering tonight rather than next Tuesday.
03Proof of the work
Photographs, readings and a signature against the job, so an invoice is never argued about twice.
04It talks to your books
Jobs out, invoices raised, parts costed. No evening spent retyping yesterday.
This morning, on one screen
The board every service desk starts the day on.
JOB-4192Boiler lockout, ColdbeckE. Hartassigned
JOB-4193Annual service, Eastvale EV3M. Okonjoon site
JOB-4194Pump replacement, Thornwickunassignedneeds part
JOB-4195Leak, commercial kitchen, Eastvaleunassignedwaiting
How we put it in
Nobody changes how their whole company works on a Monday. So we do not ask them to.
01Talk
We come and watch how the work actually moves. Usually for a day.
02Pilot
One team, one month, running live alongside whatever you use now.
03Roll out
Everybody else, once the pilot has settled the arguments.
04Stay
We keep building it. You keep telling us what is wrong with it.
“We stopped running the whiteboard three weeks in and nobody has asked to bring it back.”
“The engineers took to it without being trained, which has never happened here.”
Tom H · Example review“Parts ordering used to be a Friday afternoon. Now it is not a thing anybody does.”
Danielle W · Example reviewBook a walkthrough
Half an hour, your own jobs on the screen, no slides. We will tell you if it is not a fit.